Complaints
Here at Just Savings we are passionate about giving our customers an exceptional service
Process
Stage 1
Should something go wrong, or you are unhappy with the service you have received, stage 1 complaint handlers look to put things right as soon as possible.
Stage 2
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Resolution Handler who will assess your complaint and provide you with their resolution which is our final stage of the complaint’s process.
We are sorry that you are not happy with our service. Please get in touch with us and we will aim to resolve the issue as quickly as possible.
By phone: 0330 001 0130
By email: info@justsavingsltd.co.uk
By letter:
Customer Services, JUST SAVINGS UK LTD,
45 Bridge Road, Wembley, Middlesex, United Kingdom, HA9 9AG
Ombudsman Services – Energy – effective from 1st December 2022
If your complaint has not been resolved within 8 weeks or we are unable reach a mutually agreeable resolution, you will be able to raise a dispute with Ombudsman Services from 1st December 2022. Ombudsman Services provide an independent and impartial Alternative Dispute Resolution service that is free for you to use.
You may contact the Ombudsman in any of the following ways:
Website: www.ombudsman-services.org
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Post:
Ombudsman Services: Energy,
P.O. Box 966, Warrington, WA4 9DF
If you are not satisfied that your complaint has been resolved prior to the 1st of December 2022 and want independent advice, you can contact the Utilities Intermediary Association (UIA). They provide an in independent customer redress scheme and be contacted in the following ways:
Website: https://uia.org.uk/
Email: enquiries@u-i-a.org
Post:
The UIA Board,
PO Box 355, Tundbridge Wells, TN2 9ED
Alternatively, you can raise your complaint directly with the supplier concerned, informing them that you have attempted to resolve the complaint with us in the first instance.
